Continuum

Brief

I was in Mercy Virtual's R&D group working on patient monitoring apps when this project came up. Our software was moving into the critical pediatrics space and there was an opportunity to create a patient-facing mobile application. The main objectives were:

  • Improve communication between care givers (patient family) and the care team (Mercy staff)
  • Provide consistent touch-points for patient monitoring
  • Track engagement to help ensure patient wellness

My role at Mercy Virtual was Design Engineer, so I was able to work with the product managers to scope the app experience as well as the dev team to build it.

Process

To kick things off I partnered with Eduardo Ramos (product manager) and Meghan Haycraft (business stakeholder) to define a polished MVP.

It started with journey maps and interviews with the pediatric care teams then some wireframes to get feedback. To better understand the initial scope, we created a feature matrix with an ideal state and then worked to shift expectations for a more realistic launch.

For example we wanted education material in the app, but we lacked the infrastructure to support it. The dev team would need to manually add and curate all the content - which doesn't scale. So we compromised by having care team members email the info to users at their convenience (which gave them the flexibility to create custom content per patient), until we had bandwidth to actually tackle the education systems.

We built the mobile app using React Native, our first time as a team building with the framework. RN has its quirks, but it was fast to get the app up and running. For my part I handled a good portion of the UI components including navigation tabs, form inputs, buttons, and list views.

Continuum was a legacy name we inherited from a previous team's hospital dashboard tool. I put together a logo and color scheme for our mobile app (everybody loved the purple), but it was short-lived as Mercy marketing wanted to sterilize our designs. It was eventually rebranded as Mercy AtHome.

Outcomes

Our MVP was solid and we were in our last week of bug-bashing before launching to the app store. Then COVID-19 happened and the entire hospital switched into rapid response mode. Our team pivoted to AtHome Lite, a dedicated video visit solution. You can read all about that app here.