AtHome Lite

Brief

During the start of 2020's COVID-19 pandemic, Mercy Virtual needed a video visit solution that was easier to use than Zoom, Skype, and FaceTme. One of the developers on our team pitched a proof of concept for a web app that wouldn't require users to download things or create accounts.

Process

As a team we hacked a functional prototype together in a weekend with JavaScript, SocketIO, and WebRTC. Sunday afternoon we gave a tech demo to leadership. Once leadership gave their support we spent time polishing the experience so we could ship a lean MVP to the care teams at Mercy.

I worked as a UX designer and front-end developer. As a designer I spent my time fleshing out the mult-patient video flows and polishing the video experience. As a developer I implemented those changes in our React app and managed the front-end codebase.

Outcomes

AtHome Lite's experience was minimal, clinical users could create a virtual room and invite a patient via email or text message. The patient got a message with a link to join, once clicked both parties were in a video visit. We planned for a commercial release, as well, so the app tracked sessions, duration, and user totals.

By focusing on a simple user experience we were able to ship the app in a couple weeks and help ease the burden on existing systems at Mercy. After launching our pilot we saw daily user counts skyrocket to nearly 3,000 video visits a day. We also had another hospital reach out about licensing the technology for their care teams.

Everything was going great until we all lost our jobs. Then the app sorta died without a dev team to continue supporting it. This app, while simple, was one of the coolest things I've worked on because of how fast we went from idea to outcome.